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My People's House

Policies

Shipping, Returns & Product Policy

RECOMMENDED DRAFT: CONFIRM BEFORE PUBLISHING

Effective Date: September 30, 2026 | Last Updated: September 30, 2026

5.1 Processing and Shipping

  • Orders are processed within [3 to 5] business days, excluding weekends and holidays. Processing time is in addition to shipping time.

  • We currently ship within [the United States only].

  • Shipping options, rates, and estimated delivery times are shown at checkout.

  • You will receive a shipping confirmation with tracking when your order ships.

  • If we cannot ship within the time stated, or within 30 days when no time is stated, we will notify you and give you the option to agree to a new shipping date or cancel for a full refund.

5.2 Local Pickup

[If offered:] Local pickup may be available at checkout. You will be notified when your order is ready. Orders not picked up within [14] days may be cancelled and refunded, less any applicable restocking fee stated at checkout.

5.3 Addresses, Lost and Stolen Packages

  • Please double-check your shipping address. We are not responsible for orders shipped to an incorrect address entered at checkout, but we will help where we can.

  • Contact us within [7] days if tracking shows delivered but you did not receive your package. We will file a claim with the carrier where available.

  • If a package is returned to us as undeliverable, we will contact you to arrange reshipment at your cost or issue a refund minus original shipping.

5.4 Returns

  • Unopened, unused, and resalable merchandise may be returned within [14] days after delivery.

  • Opened or used hair care, personal care, or hygiene-sensitive products are final sale unless defective, damaged, or incorrect.

  • To start a return, email biancamonique@mypeopleshouse.com with your order number. Returns sent without approval may not be accepted.

  • Customers pay return shipping for discretionary returns unless we made an error.

5.5 Damaged, Defective, or Incorrect Items

Report damaged, defective, or incorrect items within [7] days after delivery. Include your order number and photos of the item and packaging when reasonably available. We will replace the item or issue a refund, including shipping, at our option or yours as required by law.

5.6 Refunds

Approved refunds are issued to the original payment method within [5 to 7] business days after we receive and inspect the return. Your bank may take additional time. Original shipping charges are nonrefundable unless the return is due to our error or the law requires otherwise.

5.7 Final Sale Items

  • Digital products and downloads.

  • Opened personal care products.

  • Items clearly marked final sale or clearance.

  • Custom or personalized items.

  • Gift cards, except where required by law.

5.8 Product Use and Safety

Review ingredient lists before use and perform a patch test when trying a new product, especially if you have sensitive skin or known allergies. Stop use and consult a health professional if irritation occurs. Product results vary by person.

5.9 Contact

My Peoples House

22442 Cobble Creek Drive, Moreno Valley, CA 92557

biancamonique@mypeopleshouse.com | 951-616-4872