Policies
Booking, Cancellation & No-Show Policy
Effective Date: September 30, 2026 | Last Updated: September 30, 2026
We reserve dedicated time for every client, and many loc services take several hours. This policy keeps the schedule fair for everyone. By booking an appointment, you agree to it.
3.1 Payment at Booking
Full payment for your selected service is collected at the time of booking through Vagaro.
Add-on services requested on the day of your appointment are charged at checkout.
Prices are based on the service booked. If your hair requires significantly more time or product than the service booked (for example, additional length, density, or repair work), we will discuss any price change with you before continuing.
3.2 Cancelling or Rescheduling
| When you cancel or reschedule | What happens |
|---|---|
| 48 hours or more before your appointment | No fee. You may reschedule or receive a full refund of your prepayment. |
| Less than 48 hours before your appointment | $50 is retained from your prepayment. The remaining balance is refunded, or you may apply it to a rescheduled appointment. |
| No-show (no notice before appointment time) | $50 is retained. [CONFIRM: remaining balance refunded, or forfeited]. |
| My Peoples House cancels | Full refund or priority rescheduling, your choice. |
To cancel or reschedule, use your Vagaro confirmation link, log into Vagaro, or call or text 951-616-4872. The time your request is received determines which rule applies.
3.3 Late Arrivals
Please arrive on time. If you are more than [15] minutes late, we may need to shorten your service, modify it, or reschedule. Late arrivals beyond [30] minutes may be treated as a no-show. Shortened services are charged at the booked price.
3.4 Preparing for Your Appointment
Arrive with hair [washed, fully dried, and detangled / as described in your service confirmation] unless your service includes washing.
Remove old extensions, braids, or styles unless removal was booked as part of the service.
Tell us before your appointment about scalp sensitivity, product allergies, recent chemical services, or anything else that could affect your service. First-time clients complete the Client Intake & Service Consent Form (Section 4).
If you have an open wound, active infection, or a contagious scalp condition, please reschedule. We may decline or stop a service to protect your health and the health of other clients.
3.5 Minors
Clients under 18 must be booked by a parent or legal guardian.
A parent or legal guardian must sign the intake form and be present at the start of the appointment, and must remain on site for the full appointment for clients under [14].
Minors may not be dropped off without prior arrangement.
3.6 Guests
To keep the space comfortable and safe, please limit guests to a minor's parent or guardian or a support person. Please contact us in advance if you need an accommodation.
3.7 Service Satisfaction
If you are unhappy with your service, please tell us within [7] days. We will review your concern and, where appropriate, offer an adjustment at no charge. Because services are custom and performed on your hair, completed services are not refundable. Adjustments are not available if the style was altered, re-twisted, or serviced by someone else, or if aftercare instructions were not followed.
3.8 Emergencies and Weather
Genuine emergencies happen. We may waive the late cancellation retention at our discretion for documented emergencies. This is a courtesy and does not change the policy for future appointments.
3.9 Repeated Late Cancellations or No-Shows
After [2] late cancellations or no-shows within [6] months, future bookings may require [additional prepayment / booking by phone only / a waitlist]. We may decline future bookings in cases of repeated no-shows or inappropriate conduct.
3.10 Refund Timing and Payment Disputes
Refunds go back to the original payment method. Processing times depend on your bank, usually 5 to 10 business days. Before filing a chargeback, please contact us so we can resolve the issue directly. We may provide your booking records and signed policies to the payment processor in response to a dispute.
3.11 Exceptions
Any exception required by law, or expressly approved in writing by My Peoples House, controls over this policy.